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Digital Solutions Expert
1 week ago
About Us
Archangel Technologies, Inc. is a leading IT consulting and services organization that provides innovative solutions to enhance business operations and drive digital transformation. Our team of experts helps clients adapt to change seamlessly and effectively, streamlining processes to achieve more satisfied customers, attract investors, and increase revenue.
The Role
A Technical Services Lead performs a variety of complex IT support duties to ensure smooth delivery of technology services. The role involves monitoring, operating, coordinating, assisting, and training others in the operation of computer hardware, software, and peripherals to achieve desired results.
Key Responsibilities
- Client and System Management: Organize computer users into respective groupings, modify configurations, install, test, and configure new workstations and equipment as per client requests.
- Maintain an inventory of all equipment, software, and licenses.
- Monitoring/Reporting/Maintenance: Daily monitoring of office network conditions, implementing security measures for IT systems, and designing moderately complex reports.
- Training and Implementation: Lead the training of Technical Associates on tasks and assigned clients, implement ATI Products and Services in coordination with the TechOps Supervisor.
- Client Duties: Perform basic computer troubleshooting, troubleshoot system and network problems, provide helpdesk support, and resolve problems to end-user satisfaction.
Requirements
To succeed in this role, you will need:
- Bachelor's Degree in Computer Engineering, Information Technology, or equivalent field.
- Proficient in computer hardware and software troubleshooting, software installation, and advanced networking concepts.
- Expert knowledge in different operating systems, specifically Windows and macOS, and some familiarity with Linux.
- Knowledgeable in IP Camera and NVR setup and configuration, server handling, maintenance, and management, including basic operations of NAS systems.
- Capable of handling network troubleshooting and possessing excellent interpersonal skills.
Why Choose Us?
We offer a range of benefits, including:
- A comprehensive health benefit package for employees and qualified dependents.
- Domestic and international business travel opportunities with expenses paid by the company.
- A dynamic environment with opportunities for promotions and career growth.
- A competitive salary range of 22,000 - 24,000.
