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Reliability Engineer

2 weeks ago

Manila, National Capital Region, Philippines Zendesk Group Full time

As a Senior Software Engineer - Site Reliability at Zendesk, you will have the opportunity to work on exceptionally innovative projects that are revolutionizing the customer service industry.

Key Responsibilities
  • Monitor and troubleshoot infrastructure and application issues to ensure flawless reliability and availability of Zendesk products.
  • Solve and triage alerts, providing support with service incidents by alert validation, recommending resolutions, or implementing temporary fixes.
Requirements
  • Proven experience finding and fixing issues with distributed systems in the cloud.
  • Strong knowledge of networking and experience writing software.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.