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Call Center Associate

2 weeks ago

Manila, National Capital Region, Philippines Pioneer Your Insurance Full time
About the Job

Pioneer Your Insurance is seeking a Call Center Associate to handle customer inquiries and provide support. This role requires strong communication skills and the ability to work well under pressure.

Key responsibilities include:

  • Communicating effectively with clients, external contacts, and colleagues to deliver consistent positive customer experiences.
  • Resolving simple concerns efficiently and escalating complex issues as needed to maintain established service level agreements.
  • FOLLOWING data and document management standards and procedures to ensure accuracy and completeness.
About You

To succeed in this role, you will need to possess a Bachelor's Degree in a relevant field and have a background in processing HMO generation and contact center operations.

You should also be willing to work flexible hours, including graveyard shifts and weekends, and have proficiency in Microsoft Office. Additionally, you must be detail-oriented and highly organized with great focus.

This is a 12-month project-based position located in Makati City and Cebu City.