Call Center Team Manager

4 days ago


Manila, National Capital Region, Philippines Private Advertiser Full time

Job Description:

The Commercial Client Operations (CCO) plays a crucial role in delivering exceptional service to our Commercial Banking clients. As a Client Services Supervisor, you will oversee a team of professionals who provide an array of services, including general servicing, account inquiries, and maintenance.

About Us:

Private Advertiser is a leading company in the industry, known for its commitment to excellence and customer satisfaction. We pride ourselves on creating opportunities for growth and development, both personally and professionally.

Your Key Responsibilities:

  • Oversee a team of professionals who provide exceptional service to our Commercial Banking clients
  • Identify opportunity areas and implement strategies to improve process and customer service delivery
  • Maintain strong and collaborative partnerships across the organization to positively influence service delivery and customer satisfaction
  • Deliver people leader-related tasks, such as volume projection, capacity planning, and associate movements

Requirements:

  • Two (2) years college level education or equivalent work experience
  • Total of 18 months of experience in a call center operations environment
  • Knowledge of call center business processes
  • Analytical skills for decision-making and performance evaluation
  • Communication skills for written and verbal business correspondences
  • People management skills, including team coaching and collaboration
  • Proficiency in Microsoft Office and Google Suite applications


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