Senior Customer Service Director

2 days ago

Batangas, Calabarzon, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,000,000
Customer Experience Manager

Our organization seeks a highly skilled and proactive Customer Experience Manager to join our world-class customer support team. This is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes.

The ideal candidate will be a self-managed leader who is passionate about customer satisfaction and fostering a culture of excellence. We are looking for someone with a proven track record of improving and maintaining high service levels and customer satisfaction.

  • We offer a dynamic and innovative work environment with a great self-improvement-driven culture of top A-players in their respective fields.
  • As a Customer Experience Manager, you will be responsible for establishing and monitoring key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
  • You will also implement robust quality control processes to maintain high service standards and identify areas for improvement.

Key Responsibilities:

Operational Excellence

Establishing and monitoring KPIs to ensure consistent achievement of service levels and customer satisfaction.

Quality Assurance

Implementing robust quality control processes to maintain high service standards and identify areas for improvement.

Team Leadership

Building and mentoring a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.

Training

Be the main point of contact for developing & training new joiners for the role.

Requirements:

  • Exceptional verbal and written communication in English.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.

Benefits:

  • Highly experienced founders team with multiple successful projects and over $700M+ in collective experience.
  • 100% remote and micromanagement-free work environment.

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