Multilingual Customer Service Representative

1 day ago


Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

We are Neksjob Philippines, a dynamic organization seeking an exceptional Multilingual Customer Service Representative to join our team. In this exciting role, you will be the face of our company, delivering top-notch customer service in Mandarin.

Key Responsibilities:

  • Provide outstanding customer service through various communication channels.
  • Assist and resolve customer requests, inquiries, and complaints efficiently.
  • Work collaboratively with colleagues to achieve excellent customer satisfaction and loyalty.

Requirements:

  • Bachelor's Degree or equivalent.
  • Excellent communication skills in Mandarin, both written and spoken (80% reading, 20% speaking).
  • Able to work in a non-scripted environment, think critically, and solve problems effectively.
  • Proficient in MS Office and Internet browsing applications.
  • Flexible scheduling, including weekends and holidays, is required.

Benefits:

  • Competitive salary package.
  • Language premium for proficiency in Mandarin.
  • Medical and life insurance coverage.
  • 20% night differential rate.
  • HMO benefits on day one, plus one free dependent upon regularization.

Neksjob Philippines offers a supportive and inclusive work environment that values diversity and innovation. We believe in nurturing talent and providing opportunities for growth and development.



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