Multilingual Customer Service Representative
1 day ago
We are Neksjob Philippines, a dynamic organization seeking an exceptional Multilingual Customer Service Representative to join our team. In this exciting role, you will be the face of our company, delivering top-notch customer service in Mandarin.
Key Responsibilities:
- Provide outstanding customer service through various communication channels.
- Assist and resolve customer requests, inquiries, and complaints efficiently.
- Work collaboratively with colleagues to achieve excellent customer satisfaction and loyalty.
Requirements:
- Bachelor's Degree or equivalent.
- Excellent communication skills in Mandarin, both written and spoken (80% reading, 20% speaking).
- Able to work in a non-scripted environment, think critically, and solve problems effectively.
- Proficient in MS Office and Internet browsing applications.
- Flexible scheduling, including weekends and holidays, is required.
Benefits:
- Competitive salary package.
- Language premium for proficiency in Mandarin.
- Medical and life insurance coverage.
- 20% night differential rate.
- HMO benefits on day one, plus one free dependent upon regularization.
Neksjob Philippines offers a supportive and inclusive work environment that values diversity and innovation. We believe in nurturing talent and providing opportunities for growth and development.
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