Customer Experience Manager
2 weeks ago
Coinbase is a pioneer in the field of cryptocurrency and blockchain technology. As a Customer Support Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:- Lead a team of customer support agents across multiple channels (email, chat & phone).
- Act as a trusted point of contact for escalations and high-priority issues related to your scope.
- Achieve service level agreements, productivity metrics, and quality metrics for your line of business, at the individual and team level.
- Provide leadership and mentorship based on industry best methodologies and performance management.
- Motivated by Coinbase's mission to increase economic freedom in the world.
- Minimum of 6 years of relevant experience in financial services, technology, and/or customer support.
- Minimum of 3 years of people management experience in an operations environment.
- Excellent track record of leading deeply engaged and high-performing teams.
- Subject matter expertise and interest in the crypto ecosystem.
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Customer Experience Director
2 weeks ago
Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full timeJob SummaryWe are seeking a seasoned Customer Experience Director to join our team and drive exceptional customer experiences. As a key member of our leadership team, you will be responsible for leading and managing a team to deliver outstanding customer experiences.In this role, you will coach associates to ensure the achievement of company and client...
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Australian Financial Specialist Needed
1 week ago
Manila, National Capital Region, Philippines All for One Customer Experience Full timeFinancial Accountant WantedWe are seeking an experienced Financial Accountant to join our team at All for One Customer Experience. As a Financial Accountant, you will be responsible for managing the financial aspects of our business, including accounts payable, accounts receivable, and payroll. Manage the general ledger, including the monthly balance sheet,...
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Customer Experience Lead
2 weeks ago
Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full timeKey ResponsibilitiesLeadership and Coaching: Motivate and lead your team to achieve exceptional customer experience and business results.Performance Management: Manage multiple tasks and projects simultaneously, monitor absence and attendance, process payroll, and perform other administrative duties.Talent Development: Coach and mentor your team members to...
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Remote Accounting Position Available
1 week ago
Manila, National Capital Region, Philippines All for One Customer Experience Full timeJob DescriptionWe are seeking a highly skilled and experienced Financial Accountant to join our team at All for One Customer Experience. The successful candidate will be responsible for managing the financial aspects of our business, including accounts payable, accounts receivable, and payroll. Manage the general ledger, including the monthly balance sheet,...
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Experienced Accountant Required
1 week ago
Manila, National Capital Region, Philippines All for One Customer Experience Full timeFinancial Accountant | Expert in Australian AccountingWe are seeking an experienced Financial Accountant to join our team at All for One Customer Experience. As a Financial Accountant, you will be responsible for managing the financial aspects of our business, including accounts payable, accounts receivable, and payroll. Manage the general ledger, including...
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Accounting Expert Wanted
1 week ago
Manila, National Capital Region, Philippines All for One Customer Experience Full timeJob TitleFinancial Accountant | Expert in Australian Accounting About the RoleWe are seeking a highly skilled and experienced Financial Accountant to join our team at All for One Customer Experience. As a Financial Accountant, you will be responsible for managing the general ledger, overseeing monthly balance sheets, banking, and inter-company...
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Customer Service Professional
2 weeks ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full timeAt Global Process Manager Inc., we strive to be at the forefront of the marine supply industry through innovative solutions and exceptional customer service.We operate from over 30 locations worldwide, providing comprehensive coverage of major shipping locations. Our dedicated team of 1,800 employees works tirelessly to ensure seamless ordering and delivery...
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Financial Accountant
4 weeks ago
Manila, National Capital Region, Philippines All for One Customer Experience Full timeFinancial Accountant | Expert in Australian AccountingPosted 3 days ago and deadline of application is on 13 AprJob DescriptionClear is looking for a Financial Accountant with at least 3 years of Australian account experience, to work remotely (Work-from-Home) with our Australia-based retail apparel client.As a Financial Accountant, your tasks may include,...
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Customer Experience Manager
1 week ago
Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full timeCustomer Experience Manager (CX)Job DescriptionThe ideal CX Manager is an experienced customer experience professional with a program/project management background, excellent communication skills, and deep empathy for our customer's everyday struggles and challenges. S/he will lead engagement activities including onboarding to the CX Program, defining, and...
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Customer Experience Manager
2 weeks ago
Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full timeCustomer Experience Manager (CX)Job DescriptionThe ideal CX Manager is an experienced customer experience professional with a program / project management background, excellent communication skills and deep empathy for our customer's everyday struggles and challenges. S/he will lead engagement activities including onboarding to the CX Program, defining, and...