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Senior Process Lead

3 weeks ago


Manila, National Capital Region, Philippines Genpact Services LLC Full time

About Genpact

At Genpact, we deliver results that shape the future. Our 125,000+ employees across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

We are looking for an experienced Senior Transitions Manager who will be dealing with Practice SME's, Operations' Leaders, Lean Digital Transformation Team, Analytics Team, Customers/Relation Managers/Enabling Functions/Global teams.

Main Responsibilities
  1. Develop an E2E solution understanding: You will be responsible for developing a thorough understanding of the end-to-end solution and the value it proposes.
  2. Create transition strategies: Contribute to the creation of the E2E Transition strategy/solution by consolidating relevant inputs from cross-functional teams and validating assumptions for the proposed digital compendium.
  3. Participate in Pre-Transition Workshops: Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients' stated and unstated needs.
  4. Understand G's Digital Compendium: Understand Genpact's Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits.
  5. Tap into internal networks: Tap into internal networks – TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solutions in accordance with client expectations.
  6. Communicate risks: Identify and communicate risks, and co-create change solutions throughout the Project period.
  7. Ensure SLA adherence: Be responsible for SLA adherence during the transition lifecycle (90 days post go-live).
Key Skills
  • Business acumen: Strong business acumen and ability to understand business requirements.
  • Communication skills: Excellent communication and interpersonal skills.
  • Problem-solving skills: Strong problem-solving skills and ability to analyze complex issues.
  • Leadership skills: Leadership skills to manage and motivate a team.