Nighttime System Operations Expert

2 days ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱997,500 - ₱1,140,000
Job Summary

The Overnight Systems Support Specialist role is a critical position that requires a detail-oriented and self-motivated individual to provide after-hours support for eCommerce operations and IT infrastructure. This role involves monitoring and resolving system errors, as well as providing first-level IT support for system access issues.

Key Responsibilities
  • Monitor multiple integrated systems for order processing errors
  • Identify, troubleshoot, and resolve order processing issues, ASN (Advanced Ship Notice) errors, invoice discrepancies, and fulfillment problems
  • Document all error resolutions and maintain detailed logs of system issues
  • Collaborate with day-shift ES team to ensure continuity of operations
  • Provide detailed shift reports highlighting resolved issues and ongoing concerns
Required Skills and Qualifications
  • Strong computer literacy and ability to navigate multiple software systems simultaneously
  • Experience with web-based applications and basic understanding of system integrations
  • Ability to learn new software platforms quickly with provided training
  • Basic understanding of eCommerce operations and order fulfillment processes preferred; NetSuite experience ideal
  • Critical thinking skills with the ability to analyze error patterns and identify root causes
  • Self-motivated and capable of working independently during overnight hours with minimal supervision
  • Attention to detail with a meticulous approach to error identification and documentation
  • Problem-Solving skills required, with a methodical approach to troubleshooting and persistence in finding a resolution
  • Strong communication skills overall; excellent written and verbal communication in English required
Benefits
  • Competitive compensation
  • Paid sick time
  • Paid holidays
  • Flexible vacation
  • Medical insurance
  • De minimis
  • 13th month pay
Company Culture

We are a fast-growing startup with a small, unified team that has a lot of fun and a big drive to change the world through our products. We believe our work benefits from the diverse perspectives of our employees. We celebrate inclusion and are committed to equal opportunity employment.

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