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System Operations Analyst

1 week ago

Pasig, National Capital Region, Philippines Nityo Infotech Full time
Profile and Technical Requirements
As a System Operations Analyst, you will be responsible for providing technical support and troubleshooting hardware, software, and network issues. You will have excellent communication and problem-solving skills, proficient in troubleshooting and resolving technical issues, and strong understanding of operating systems (Windows, macOS, Linux) and server management. Additionally, you will have experience with Microsoft 365, Exchange, and Office Suite, familiarity with networking protocols (TCP/IP, DNS, DHCP) and virtualization technologies, and knowledge of IT security practices and backup/disaster recovery procedures.

Responsibilities:
• Troubleshoot and resolve complex technical issues related to hardware, software, and networking
• Collaborate with cross-functional teams to identify and implement process improvements
• Develop and maintain in-depth knowledge of operating systems, server management, and cloud platforms
• Provide technical support to internal stakeholders

Requirements:
• Excellent communication and problem-solving skills
• Proficient in troubleshooting and resolving technical issues
• Strong understanding of operating systems (Windows, macOS, Linux) and server management
• Experience with Microsoft 365, Exchange, and Office Suite
• Familiarity with networking protocols (TCP/IP, DNS, DHCP) and virtualization technologies
• Knowledge of IT security practices and backup/disaster recovery procedures

Benefits:
• Competitive salary range: PHP 40,000 - 60,000 per month
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Certifications:
• ITIL v4 Foundation certification
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft 365 Fundamentals (MS-900)
• Preferred: Microsoft Azure Administrator Associate (AZ-104)
• Advantageous: Microsoft Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801), Microsoft Azure Network Engineer Associate (AZ-700)