Night Shift Systems Operations Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeSupport Full time ₱997,500 - ₱1,140,000
Job Description

The Overnight Systems Support Specialist is responsible for providing critical after-hours coverage for our eCommerce operations and IT infrastructure. This role serves dual functions: monitoring and resolving order management system errors, and providing first-level IT support for system access issues.

Key Responsibilities:
  • Enterprise Systems (ES) Support (Primary Focus)
  • Monitor multiple integrated systems for order processing errors
  • Identify, troubleshoot, and resolve order processing issues, ASN (Advanced Ship Notice) errors, invoice discrepancies, and fulfillment problems
  • Document all error resolutions and maintain detailed logs of system issues
  • Recognize patterns in recurring errors to identify potential systemic problems requiring escalation
  • Create and manage support tickets with third-party vendors when system limitations are identified
  • Collaborate with day-shift ES team to ensure continuity of operations
  • Provide detailed shift reports highlighting resolved issues and ongoing concerns
Required Skills and Qualifications:
  • Strong computer literacy and ability to navigate multiple software systems simultaneously.
  • Experience with web-based applications and basic understanding of system integrations.
  • Ability to learn new software platforms quickly with provided training.
  • Basic understanding of eCommerce operations and order fulfillment processes preferred; NetSuite experience ideal.
  • Familiarity with ticketing systems and IT service management tools; strongly preferred.
  • Critical thinking skills with the ability to analyze error patterns and identify root causes.
  • Self-motivated and capable of working independently during overnight hours with minimal supervision.
  • Attention to detail with a meticulous approach to error identification and documentation.
  • Problem-Solving skills required, with a methodical approach to troubleshooting and persistence in finding a resolution.
  • Strong communication skills overall; excellent written and verbal communication in English required.
Benefits:
  • Competitive compensation package.
  • Paid sick time.
  • Paid holidays.
  • Flexible vacation.
  • Medical insurance.
  • De minimis.
  • 13th month pay.
Work Environment:

This role involves sitting most of the time but may also involve moving for brief periods of time.

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