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Remote Customer Support Expert

3 weeks ago

Manila, National Capital Region, Philippines Satellite Office Full time

Satellite Office is committed to delivering exceptional customer experiences through our Global Support Agent program. We are seeking an experienced and highly motivated individual to join our team as a Global Support Agent.

As a key member of our Customer Operations team, you will be responsible for providing world-class customer support via chat and email to our global clients.

We are looking for a skilled and resourceful individual with a strong interest in customer service, technology, and problem-solving.

Key Responsibilities:

  • Customer Engagement: Engage with customers via chat and email, responding to their inquiries in a timely and professional manner.
  • Issue Identification: Identify and escalate complex customer issues when necessary.
  • Platform Performance: Monitor real-time dashboards to ensure platform availability and performance.