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Remote Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time
Remote Support Specialist

HGS Offshore Staffing Solutions (HGS OSS) is seeking a skilled Remote Support Specialist to join our team.

  • Deliver exceptional customer support via direct message or other channels.
  • Develop and maintain comprehensive user guides and FAQs.
  • Collaborate with cross-functional teams to identify areas for improvement.
  • Contribute to the development of high-quality geospatial products.
  • Utilize expertise in photogrammetry, LiDAR, and related tools to process imagery.

About the Role:

  • This role involves providing timely and effective support to Skycatch users.
  • The ideal candidate will possess excellent communication and problem-solving skills.
  • A bachelor's degree in a relevant field and 2+ years of experience in technical support are required.
  • Familiarity with Pix4D, Agisoft, QGIS, ArcGIS, or similar tools is preferred.