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Operational Excellence Manager

1 week ago

Manila, National Capital Region, Philippines Amazon Operation Services Philippines, Inc. Full time
Job Summary

We are seeking a highly motivated Team Manager to join our team in Davao. As a key member of our operations team, you will be responsible for driving process improvement and motivating a team of driven, customer-obsessed associates and team leads.

A successful candidate will have a proven track record of analyzing systemic issues and implementing solutions to challenging problems. They will set the vision and culture of their teams by setting individual and team performance expectations/goals, maintaining focus on improving customer satisfaction, and identifying customer impacting issues and implementing dynamic solutions.

Key Responsibilities:
  1. Lead and develop a team of 20-30 associates; responsible for the overall performance management, coordination, and evaluation of the team.
  2. Develop and achieve performance goals and objectives in line with the network-wide vision and goals.
  3. Carry out supervisory responsibilities in accordance with Amazon's policies and procedures; additional responsibilities include interviewing, training, planning, and assigning work, reviewing employee performance, and conflict resolution.
  4. Mentor new managers and employees with high growth potential.
  5. Lead site-level initiatives; primary owner of functional responsibilities that impact overall site: Performance Related Pay and transportation are two examples.
  6. Communicate policies to associates as the primary information source for staff.