Digital Platform Specialist

1 week ago


Pasig, National Capital Region, Philippines Pronto Marketing Full time

Company Overview

Pronto Marketing is a full-service WordPress agency that provides comprehensive support services to over 1,000 small businesses globally, with a strong presence in the United States.

Established in 2008, our team of 100+ professionals encompasses various disciplines, from development and design to copywriting and project management. Our founder's Microsoft background and American approach have instilled a diverse and international work culture that values teamwork, fun, and respect for clients.

Job Description

The Digital Platform Specialist will be responsible for delivering exceptional technical support to our clients' WordPress websites. Key tasks include troubleshooting issues, performing site updates on the Elementor platform, and collaborating with the development team to address complex problems.

Responsibilities:

  • Provide first-line support for WordPress-related errors and feature setup via email or chat, resolving client concerns efficiently.
  • Conduct regular site maintenance and updates on Elementor.
  • Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
  • Collaborate closely with the development team to handle intricate site enhancements and critical issues.
  • Pursue ongoing training to stay up-to-date with the latest developments in WordPress and Elementor.
Requirements
  • Demonstrated experience as a WordPress Support Specialist or similar role.
  • Strong expertise in WordPress, including themes, plugins, and core updates.
  • Familiarity with the Elementor platform.
  • Exceptional problem-solving skills and attention to detail.
  • Able to work effectively in a team environment and manage multiple tasks concurrently.
  • Familiarity with SEO services and Google Ads is an asset.


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