Customer Service Representative Position in a Call Center

19 hours ago


Quezon City, National Capital Region, Philippines Neksjob Full time
Job Opportunity at Neksjob

We are seeking a highly skilled and experienced customer service representative to join our team at Neksjob. As a CSR, you will be responsible for handling incoming calls from customers, resolving their inquiries and requests, and ensuring that their needs are met in a timely and professional manner.

About the Job:

This is an exciting opportunity to work in a dynamic call center environment where you will have the chance to develop your skills and build a rewarding career with Neksjob.

Key Responsibilities:

  • Answering and resolving customer inquiries and complaints via phone.
  • Providing excellent customer service and support to ensure customer satisfaction.
  • Utilizing client-based tools and applications to manage and service customer accounts.
  • Maintaining accurate records and reports of customer interactions.
  • Working collaboratively with other team members to achieve sales and customer service targets.

Requirements:

  • High School Diploma or equivalent required.
  • At least 1 year of experience in customer service or call center environment preferred.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and meet performance targets.
  • Ability to navigate computer and internet systems effectively.

Benefits:

  • Competitive salary: estimated $19,000 per annum.
  • Exciting performance bonuses and account-specific allowances.
  • Career advancement opportunities within the company.
  • Promotion possibilities within the organization.
  • Comprehensive health insurance benefits.

Why Work at Neksjob?

Neksjob offers a supportive and collaborative work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.



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