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Global Customs Team Lead

1 week ago

Paranaque City, Calabarzon, Philippines DSV - Global Transport and Logistics Full time
Job description at DSV - Global Transport and Logistics demands strategic thinking and leadership skills. As a global customs team lead, you will be responsible for overseeing assigned countries migrated into the MNL ISSC Customs team, driving process optimization, accountability, and ownership.

Our goal is to monitor team and individual performance, ensuring performance is within expectation based on defined SLAs. This role involves providing guidance on process design and optimization, proposing process changes to drive efficiency and improve execution.

Key tasks and deliverables include:
Operational and Team Management: Oversee assigned countries migrated into MNL ISSC Customs team. Strategize to drive process optimization, accountability, and ownership. Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA). Provide guidance on process design and optimization. Propose process changes where needed to drive efficiency and improve execution. Act as an ambassador of BSS MNL ISSC. Prepare and present performance report to internal and external stakeholders. Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs. Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders. Maintain all areas of Health and Safety relevant to the working environment & staff teams. Planning and organization of resources planning and requirements. Escalation of irregularities to Business Support Services Manager for Customs. Perform weekly coaching with team leads. Take the lead to help resolve reoccurring issues. Drive continuous improvement of the team and related processes. Work under the direction of superiors. Drive completion of tasks and processes within agreed SLA to leaders and members. Proactively find means to deliver and raise the performance of the teams managed. Actively engage with relevant stakeholders and conduct regular touchpoints.