
Workforce Ambassador
6 days ago
As a skilled HR professional, you will play a pivotal role in promoting employee welfare and fostering a positive work environment.
The successful candidate will be responsible for resolving human relations problems, promoting employee health and well-being, and partnering with clients to implement strategic retention tools and activities.
Main Responsibilities:
- Account Management: Coordinate various units on the implementation of programs, actions, policies, and procedures that have a direct impact on assigned account/MSA. Ensure compliance of assigned account to all HR Programs and Initiatives.
- Employee Engagement: Manage Employee Engagement Activities (community building, engagement surveys, etc). Offer counseling service to employees. Manage employee complaints.
- Employee Relations and Administration: Handle Minor to Complex Behavior and Attendance Administrative/Labor Cases. Escalate complex issues to Sr. HRBP and HRBP Lead. Determine employee's eligibility for transfer, promotion, or rehire.
- General Admin Tasks: Create and prepare Employee Relations Reports such as but not limited to Attrition Report, Headcount Report, and the like. Ensure accuracy of all HR data such as but not limited to HRIS data, attrition data, and the like.
Required Skills and Qualifications:
- At least 2-3 years of HRBP, labor relations or employee relations experience; ideally in the BPO industry.
- Candidates must possess a bachelor's/college degree in Human Resources Management, Psychology, Behavioral Science, or equivalent.
- Proficient in Microsoft Excel, Word, and Google Workspace apps.
- Can easily adapt and understand different HR systems applicable for the job.
- Good time management, multitasking, and organizational skills.
- Excellent communication skills, both written and oral.
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