Hotel Reservation Coordinator

4 hours ago


Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time

At Marivent Hotels and Resorts Inc., we are seeking a skilled Hotel Reservation Coordinator to join our team. This role is responsible for processing and confirming guest reservations, providing exceptional customer service, and promoting special packages and amenities.

About the Role

The ideal candidate will have a Bachelor's degree in Hospitality Management or a related field, with previous experience in reservations, front office, or customer service roles. They will be familiar with property management systems (PMS) and online booking platforms, and possess excellent communication skills.

The salary for this role is estimated to be around $45,000 per annum, depending on location and experience.

Duties and Responsibilities:

  • Process and confirm guest reservations through various channels, ensuring accurate information is recorded in the PMS.
  • Provide exceptional service to guests by responding to inquiries, addressing concerns, and offering recommendations for accommodations and services.
  • Promote special packages, upsell room types, and inform guests of available amenities and services to enhance their stay and increase revenue.
  • Collaborate with front desk staff, housekeeping, and other departments to ensure seamless guest experiences and communicate any special requests or requirements.
  • Maintain accurate records of reservations, cancellations, and changes in guest itineraries. Prepare daily reports on reservation status and occupancy rates.
  • Address and resolve guest issues or complaints in a timely and professional manner, ensuring guest satisfaction.
  • Stay informed about local events, attractions, and the competitive landscape to provide guests with relevant information and enhance their stay.

Qualifications, Skills and Experience:

  • Bachelor's degree in Hospitality Management or a related field.
  • Previous experience in reservations, front office, or customer service roles in the hospitality industry.
  • Familiarity with PMS and online booking platforms.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
  • Experience in a hotel or resort setting.
  • Knowledge of revenue management principles and practices.
  • Ability to work flexible hours, including weekends and holidays.

What We Offer:

  • A competitive salary of around $45,000 per annum.
  • A dynamic and supportive work environment.


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