Technical Support Professional

2 weeks ago


Quezon City, National Capital Region, Philippines Reed Elsevier Full time

Reed Elsevier is seeking a skilled Technical Support Professional to join our team. In this role, you will provide post-sale technical support services to customers, ensuring they receive exceptional service and assistance with products and services.

The ideal candidate will have a Bachelor's degree in any field and proven experience in technical support. Excellent problem-solving and communication skills are essential for success in this position.

  • Responsibilities:
  • Respond to customer inquiries via phone and email.
  • Diagnose and resolve customer production issues and concerns on LN Risk Insurance Products.
  • Document and track customer issues and resolutions in the ticketing system.
  • Escalate complex issues to higher-level support teams when necessary.

You will work independently, collaborating with other team members and/or departments to improve support processes and customer experience.



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