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IT Technical Support Professional
3 weeks ago
Join us as a Technical Support Specialist at SupportNinja
About the PositionWe're seeking an IT Technical Support Professional to work with our team.
- Work with comprehensive troubleshooting guides and documented procedures.
- Collaborate with other departments to resolve customer issues.
- Continuously improve knowledge of products, services, and processes.
- Maintain a positive attitude toward customers and colleagues.
- Minimum 2 years of enterprise software support experience.
- Strong communication skills and basic knowledge of AI concepts.
- Ability to escalate complex issues to higher-level team members.