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IT Technical Support Professional

3 weeks ago


Quezon City, National Capital Region, Philippines SupportNinja Full time

Join us as a Technical Support Specialist at SupportNinja

About the Position

We're seeking an IT Technical Support Professional to work with our team.

  • Work with comprehensive troubleshooting guides and documented procedures.
  • Collaborate with other departments to resolve customer issues.
Responsibilities
  • Continuously improve knowledge of products, services, and processes.
  • Maintain a positive attitude toward customers and colleagues.
Qualifications
  • Minimum 2 years of enterprise software support experience.
  • Strong communication skills and basic knowledge of AI concepts.
  • Ability to escalate complex issues to higher-level team members.