Strategic Operations Manager

5 days ago


Makati City, National Capital Region, Philippines AMS Full time
Strategic Operations Manager

We are seeking a highly experienced Strategic Operations Manager to lead our global administration teams. This is an exceptional opportunity to drive operational excellence and shape the future of our organisation by developing and implementing innovative strategies that support our business objectives.

In this role, you will be responsible for monitoring the delivery of our administration services, ensuring that they meet key performance metrics such as productive utilisation, capacity x utilisation, placement per admin FTE, and other contractual performance measures. You will act as a point of contact and escalation point for senior internal/external stakeholders, where required.

This is a leadership role that requires a strong track record of experience in operations management, team and client management, and business development. You will have excellent English business communication skills, written and oral, plus any client-specific languages as required.

The ideal candidate will have:

  • At least 3 years' experience as an Operations Manager overseeing service delivery of large HR/Recruitment outsourcing/shared services teams with a focus on global/US coverage
  • Extensive experience in team and client management
  • Well-versed in handling monthly/quarterly/yearly business reviews
  • Demonstrated ability to build a position as a trusted advisor and work collaboratively with stakeholders


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