Business Continuity Planner

7 days ago


Manila, National Capital Region, Philippines Manila Water Company, Inc. Full time
Job Description

The Customer Data and Call Center Manager will be responsible for leading the Call Center team, focusing on delivering exceptional customer experiences and ensuring seamless operations. Key responsibilities include developing and implementing strategic plans, improving processes, and collaborating with stakeholders to drive business growth.

Main Objectives
  • Improve Customer Satisfaction: Develop and implement initiatives to enhance customer satisfaction and loyalty.
  • Enhance Operational Efficiency: Identify areas for improvement and implement process changes to optimize Call Center operations.
  • Lead and Develop Team Members: Foster a collaborative environment, providing guidance and support to team members to help them grow professionally and personally.
Requirements and Qualifications
  • Bachelor's Degree in Business Management or related field.
  • At least 5 years of experience in call center management or related field.
  • Excellent leadership, communication, and interpersonal skills.


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