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SaaS Product Management Expert

1 week ago

Quezon City, National Capital Region, Philippines LeadAdvisors Full time

About the Job

LeadAdvisors seeks a skilled SaaS Product Manager to drive the development and enhancement of its cloud-based call center solutions. The successful candidate will collaborate with Heycx, Quality Assurance Ai, and customer support teams to define product strategies, manage the product lifecycle, and ensure our platform meets the evolving needs of call center operations.

Responsibilities:
  1. Product Vision & Roadmap
  2. Develop and prioritize the product roadmap based on market trends, customer feedback, and business objectives.
  3. Define and execute the product vision for SaaS-based call center solutions.
  4. Identify opportunities for innovation and growth in cloud-based call center technologies.

The ideal candidate will have 2-7 years of product management experience, preferably in SAAS or call center company, and a strong understanding of contact center operations, workforce management (WFM), and customer experience (CX) tools.