Business Support Specialist

21 hours ago

Paranaque City, Calabarzon, Philippines beBeeBusiness Full time ₱4,000 - ₱5,000

We're seeking a Business Support Specialist to join our team.

Job Description

This role involves being the frontline voice for our clients, helping them navigate business incorporation, accounting, and compliance in Australia through digital tools. You will work closely with sales, compliance, corporate secretary, accounting, and tech teams to ensure seamless service.

Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to our reputation as a trusted partner for business growth.

  • Multichannel Support:
    • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
    • Guide clients through our digital platforms (e.g., onboarding, document submissions).
  • Problem Solving:
    • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
  • Collaboration:
    • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
  • Continuous Improvement:
    • Identify recurring customer pain points and suggest improvements to workflows or help center content.
Key Responsibilities

Must-Have:

  • Great communication: Outstanding English (written and spoken).
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred).
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection.

Nice-to-Have:

  • Basic knowledge of Australia's business regulations (e.g., taxes, company filings).
  • Experience in a fast-paced startup/scale-up environment.
Our Team Values

We value humility and kindness. We are committed to creating and nurturing a diverse and inclusive environment. We also offer flexibility, financial benefits, and opportunities for personal growth.

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