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Infrastructure Management Specialist

2 weeks ago

Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

Company Overview:

Nityo Infotech Services Philippines Inc. is a leading provider of IT solutions and services.

Salary Offer: Market Rate

Job Description:

We are seeking an experienced Service Delivery Manager to oversee our service delivery operations within a Global Network Operations Center (GNOC).

The successful candidate will be responsible for managing infrastructure solutions across datacenters, cloud environments, and network/security systems.

Key Responsibilities:

  1. Oversee service delivery operations within a Global Network Operations Center (GNOC)
  2. Manage infrastructure solutions across datacenters, cloud environments, and network/security systems
  3. Monitor and improve service delivery performance through KPIs and ITIL processes

Skills and Qualifications:

  • In-depth knowledge of infrastructure solutions: datacenters, clouds, networks, and security
  • Proficient in managing Operations KPIs such as ticket management, backup completeness, and infrastructure utilization
  • Solid experience in ITIL processes and practices (ITIL certification required)