Customer Service Representative for Neksjob Philippines in Pampanga

3 days ago


Angeles City, Central Luzon, Philippines Neksjob Philippines Full time

Neksjob Philippines is seeking a highly skilled and customer-focused CSR to join our team in Pampanga. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through proactive communication, empathy, and timely issue resolution.

Job Description

In this role, you will be the primary point of contact for customers, responding to their queries and resolving issues in a professional and courteous manner. Your ability to think critically, work independently, and collaborate with colleagues will be essential in providing seamless support and ensuring customer satisfaction.

Key Responsibilities:
  • Provide prompt and effective responses to customer inquiries via various channels (e.g., phone, email, chat)
  • Resolve customer complaints and issues efficiently and fairly
  • Work closely with internal teams to ensure timely issue resolution and prevent escalation
  • Utilize process rules to guide customer interactions and provide consistent support
Requirements

To succeed in this role, you must possess excellent English communication skills, both written and verbal. A college-level education or equivalent experience is also required. Additionally, your proficiency in computer software and web navigation skills will enable you to effectively interact with customers and navigate our systems.

Benefits

As a valued member of our team, you will enjoy a competitive salary and opportunities for growth and development. Our company culture prioritizes employee well-being and offers a dynamic work environment that fosters collaboration and innovation.

Estimated Salary: PHP 25,000 - PHP 35,000 per month, depending on location and experience.



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