Electronic Funds Transfer and Remittance Advice Expert

1 week ago


Quezon City, National Capital Region, Philippines Indicle Full time

Indicle Offers Exciting Opportunities for Experienced Professionals

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We are looking for a motivated and results-driven leader to join our team as Manager of EFT/ERA Enrollment Operations. As a key member of our RCM team, you will be responsible for leading our EFT/ERA enrollment team and driving operational excellence in electronic funds transfer and remittance advice enrollment processes.

">About the Position">
  • Lead and manage the EFT/ERA enrollment team, ensuring timely and accurate enrollment of payers across multiple platforms and systems.

  • Oversee daily team operations, including task assignment, progress tracking, and issue resolution.

  • Foster a collaborative and efficient team culture, emphasizing accountability and continuous improvement.

">EFT/ERA Enrollment Process Improvement">
  • Develop and implement effective processes for EFT/ERA enrollment, ensuring compliance with industry regulations and client-specific requirements.

  • Monitor and analyze enrollment metrics to identify areas for process improvement and implement best practices to streamline workflows.

  • Maintain up-to-date knowledge of payer requirements and industry regulations related to EFT/ERA enrollment processes.

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Key Responsibilities:

  1. Enrollment Accuracy:

    • Achieve a 99% accuracy rate in EFT/ERA enrollment submissions.

  2. Timeliness of Enrollment:

    • Ensure 95% of enrollments are completed within payer-specified timeframes.

  3. Resolution of Delayed Enrollments:

    • Resolve 100% of delayed enrollments within five business days of issue identification.

  4. Error Reduction:

    • Maintain error rates for enrollments at below 1%.

  5. Client Satisfaction:

    • Achieve and sustain a 95% satisfaction rate from clients regarding EFT/ERA enrollment services.

  6. Audit Compliance:

    • Pass 100% of internal and external audits related to EFT/ERA enrollment accuracy and compliance.

  7. Process Efficiency:

    • Implement process improvements that result in a 20% reduction in turnaround time for enrollments within six months.

Requirements:

  • Bachelor's degree in healthcare administration, business, or a related field. Master's degree preferred.

  • Minimum of 5 years of experience in EFT/ERA enrollment or RCM operations, with at least 2 years in a leadership role.

  • Strong understanding of payer requirements, EDI processes, and healthcare payment workflows.

  • Proven ability to manage and develop teams effectively.

  • Proficiency in healthcare RCM systems, EFT/ERA portals, and data analytics tools.

  • Excellent problem-solving and organizational skills, with a high level of attention to detail.

  • Strong communication skills and the ability to collaborate with cross-functional teams.



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