App Customer Experience Specialist
4 days ago
Vivid Money: A New Approach to Mobile Banking
Vivid Money's mobile banking app combines spending, saving, and investing solutions in one easy-to-use platform. With over half a million users, we have made a significant impact in the industry. We are now seeking Customer Support Specialists (f/m/d) to join our team.
- Main Responsibilities:
- Deliver top-notch customer service via chat and email, ensuring an excellent user experience in English.
- Act as the voice of our customers, sharing feedback and reporting issues to enhance our product.
- Collaborate with diverse teams to drive product improvements and innovations.
- Represent Vivid Money and build strong relationships with our customers.
Essential Qualifications:
- Demonstrated expertise in customer support or service, preferably in banking or financial services, with SME experience.
- Exceptional problem-solving and decision-making skills.
- Good observational skills for process and product improvement.
- Outstanding interpersonal and communication skills, including verbal and written proficiency in English.
- Ability to manage multiple tasks and thrive in a dynamic environment.
- Comprehensive knowledge of SME banking products, services, and processes.
- Availability to work within the CEST time zone, committing to 40 hours per week.
Why Join Us:
- Be part of a new and innovative company.
- Enjoy a great working atmosphere in a motivated and dynamic team.
- Opportunities to learn and grow together with the company.
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