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Shipboard IT Team Coordinator

3 weeks ago

Makati City, National Capital Region, Philippines Royal Caribbean Group Full time
Shipboard IT Team Coordinator

We are seeking a highly skilled shipboard IT team coordinator to join our team. In this role, you will be responsible for coordinating and supporting shipboard IT teams, including IT crew scheduling and staffing.

Key Responsibilities:

  • Coordinating and supporting shipboard IT teams, including IT crew scheduling and staffing.
  • Validating crew movements and aligning with approved port turnaround days, black-out periods, and operational priorities.
  • Coordinating mass schedule updates for fleet changes, new builds, and special projects.
  • Monitoring staffing gaps and escalating to the Manager to address hiring or promotion needs proactively.

Data Analysis and Reporting:

  • Gathering and analyzing staffing, scheduling, and onboarding data to identify trends, track progress, and provide actionable insights for process improvements.
  • Auditing schedules and system data (e.g., JD Edwards Enterprise One) to ensure alignment, submitting corrections as needed to maintain accuracy.
  • Creating reports, dashboards, and data summaries to support decision-making in staffing, training, and promotions.

Administrative Support:

  • Working together with the Global Talent Attraction team and Manager, coordinating candidate assessments, including scheduling technical evaluations and interviews.
  • Acting as the primary contact for setting up training accounts and ensuring all new hires have the necessary IT Operational documentation and resources before their assignments.
  • Tracking onboarding progress and providing regular updates to the Manager and other stakeholders.
  • Maintaining organized records of training, certifications, and documentation for all crew members.

Required Qualifications:

  • Bachelor's degree in business administration, Data Analytics, Information Technology, or a related field.
  • Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
  • Experience in data collection, analysis, and reporting, with advanced proficiency in Excel, Power BI, and other reporting tools.
  • Excellent communication skills, both written and verbal, with the ability to collaborate across diverse teams.
  • Familiarity with HR systems, onboarding processes, or scheduling software is an asset.