Executive Quality Assurance Specialist

4 weeks ago


Taguig, National Capital Region, Philippines RecruiterPH Full time
Job Description

We are seeking a highly skilled Executive Quality Analyst to join our team at RecruiterPH.

Key Responsibilities:

  • Develop and implement quality assurance processes to ensure exceptional customer experience.
  • Collaborate with cross-functional teams to identify areas for improvement and implement solutions.
  • Provide coaching and mentoring to associates to enhance their skills and knowledge.
  • Conduct quality audits and provide feedback to associates.
  • Stay up-to-date with industry trends and best practices in quality assurance.

Requirements:

  • College degree or relevant experience in education, communication, or quality assurance.
  • 2-3 years of experience in BPO setup, with strong communication skills and healthcare experience.
  • Extensive knowledge of MS Office and contact centre operations.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement.
  • Excellent oral, written, and presentation skills, with the ability to deliver feedback effectively.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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