Executive Quality Assurance Specialist
4 weeks ago
We are seeking a highly skilled Executive Quality Analyst to join our team at RecruiterPH.
Key Responsibilities:
- Develop and implement quality assurance processes to ensure exceptional customer experience.
- Collaborate with cross-functional teams to identify areas for improvement and implement solutions.
- Provide coaching and mentoring to associates to enhance their skills and knowledge.
- Conduct quality audits and provide feedback to associates.
- Stay up-to-date with industry trends and best practices in quality assurance.
Requirements:
- College degree or relevant experience in education, communication, or quality assurance.
- 2-3 years of experience in BPO setup, with strong communication skills and healthcare experience.
- Extensive knowledge of MS Office and contact centre operations.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement.
- Excellent oral, written, and presentation skills, with the ability to deliver feedback effectively.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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