Remote Customer Service Representative

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

About the Role:

We are seeking a highly motivated and dedicated individual to fill the position of Remote Call Center Representative. This is an excellent opportunity for someone who enjoys working in a dynamic environment and is passionate about delivering exceptional customer service.

Job Description

The primary responsibility of this role will be to handle inbound and outbound calls professionally and efficiently. You will be required to resolve customer issues on the first call through effective problem-solving, research and retrieve information across systems to support customer needs, accurately document interactions and process claims, guide customers through options to find the best solutions, follow scripts, policies, and procedures while using available resources, protect customer privacy and handle sensitive information appropriately, escalate complex issues to the appropriate team members, stay current with training, updates, and program knowledge, maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications

To be successful in this role, you must possess strong communication skills, both written and verbal, and have prior experience in a call center environment. You should also have a strong command of the English language, typing speed of 20+ WPM, high-speed internet connection, basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), familiarity with Windows operating systems, skilled in troubleshooting and follow-up, able to multitask and self-manage effectively, and excellent interpersonal skills.

Benefits

We offer a comprehensive compensation package that includes competitive salary, HMO coverage, dental coverage, free meal during training, career growth and learning, allowances for rice, clothing, laundry, and meals, performance and loyalty bonuses, frequent disinfection and fogging of workplace, opportunities for growth and promotion, employee shuttle services, company retreats and off-site events, sharpen your social skills while meeting awesome people and making new friends, plus more in-office rewards, raffles, recognition gifts, and treats.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this role, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

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