Quality Assurance Specialist
1 month ago
Department: Medical Billing
Work Timing: Night Shift
Qualifications: Any Graduate Preferred
Key Responsibilities:
- Perform random transactional monitoring to ensure systematic quality checks of previous day's production.
- Identify errors critical to process, including wrong analysis results, incorrect follow-up, and incomplete information captured on call.
- Communicate errors to associates and process owners, providing constructive feedback and ensuring corrective action policy is adhered to.
- Generate weekly/monthly quality performance reports to internal clients, ensuring reports are error-free.
- Maintain quality metrics, including process quality score, individual quality score, and number of errors.
Requirements:
- 2-3+ years' experience in calling process.
- Proficient knowledge of Microsoft Office Suite.
- Excellent written and oral communication skills.
- Ability to work independently and multitask.
What We Offer:
A dynamic and challenging work environment with opportunities for growth and development.
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