IT Infrastructure Specialist

4 days ago

Taguig, National Capital Region, Philippines beBeeIT Full time
Job Title: IT Support Specialist

About the Job

This is an exciting opportunity to work as a key technical expert in maintaining and evolving our primary productivity platform. As an IT Support Engineer for Google Workspace, you will play a crucial role in enhancing our systems by implementing automation, proposing process improvements, and driving efficiency.

You will handle advanced day-to-day administration, configuration, and support for our Google Workspace suite. This involves serving as an escalation point for complex technical issues, managing user and domain settings, and providing expert consultation on all Google services.

Your role also involves diagnosing and resolving challenging technical issues, providing delegate support for confidential matters, and creating clear documentation for both end-users and fellow engineers.

Key Responsibilities
  • Serve as the primary technical escalation point for all L2 queries related to the Google Workspace suite.
  • Troubleshoot, investigate, and resolve complex user issues, ensuring timely and effective solutions.
  • Improve quality of service by analyzing ticket data and proposing improvements to processes and SOPs.
  • Write and maintain clear technical documentation for both end-users and internal IT administrators.
  • Escalate critical issues to and collaborate with third-party vendor support (e.g., Google) to ensure resolution.
  • Handle advanced data management tasks, including restoring deleted user emails, recovering files/folders, and transferring file ownership.

Required Skills and Qualifications

Technical Requirements
  • In-depth knowledge of the Google Workspace Admin Console: A solid understanding of managing user accounts, groups, and organizational units.
  • Expertise in Google Workspace Services: Deep knowledge of core products, including Gmail, Google Drive, Google Calendar, and Google Sites, especially their sharing and IAM settings.
  • Domain & Email Configuration: Strong technical skills in DNS (SPF, DKIM, DMARC), email routing, and email protocols (IMAP/SMTP).
  • Professional Workspace Administrator Certification: Nice to have.

Soft Skills
  • Advanced Problem-Solving: Demonstrates strong analytical skills to diagnose and resolve complex technical issues effectively.
  • Excellent Communication: Fluent in English with the ability to explain complex technical information clearly and concisely to non-technical audiences.
  • Strong Collaboration: Ability to work effectively with cross-functional teams, including developers, product managers, and other IT personnel.
  • Time Management: Proven ability to manage time effectively, prioritizing tasks based on urgency and business impact.

Benefits

We offer a collaborative culture, continuous learning opportunities, and a customer-centric focus. You'll contribute to impactful projects that drive business success, while upholding ethical standards and promoting diversity and inclusion. Your well-being is prioritized through comprehensive benefits and perks.

Why Work with Us

We value innovation and leverage cutting-edge technology to transform customer experiences. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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