Strategic Operational Excellence Manager

1 day ago


Davao City, Davao, Philippines Transcom Worldwide (Philippines), Inc. Full time

As a Strategic Operational Excellence Manager at Transcom Worldwide (Philippines), Inc., you will play a key role in driving our company's operational excellence agenda. You will work closely with cross-functional teams to develop and implement operational excellence strategies, improve processes, and drive continuous improvement.

Key Responsibilities:
  • Developing and implementing operational excellence strategies.
  • Improving transparency around performance challenges and actions.
  • Raising the level of dialogue into Regional Operational review calls.
  • Continuing, and expanding, existing Opx Operational review calls across the region.
  • Improving visibility to KPIs through the deployment or enhancements of global dashboards.
  • Developing & improving relationships and cadence with Ops & Support teams.
  • Reporting outcomes/results to the Regional CEO on a set frequency.

You will also be responsible for driving continuous improvement, supporting the implementation of innovative Agent and Customer Experience Transformation solutions, business case/impact analysis, and supporting the organization's scalability and growth through data-driven insights and operational leadership.

Requirements:
  • Preferably a university graduate (external) or at least with a secondary school diploma.
  • Preferably a Green Belt or Black Belt certified.
  • Excellent communication skills.
  • Intermediate/High-level knowledge of Excel, Word, and PowerPoint (Gsuite).
  • Minimum 7+ proven experience in Process Improvement, operational management, or in the performance of similar functions.
  • Minimum 3+ proven experience in leadership positions.
  • Proven experience in coordinating multiple engagements at the same time.
  • Experience with Lean, Six Sigma, COPC, or similar continuous improvement methodologies.
  • Familiarity with labor laws, compliance standards, and risk management as it pertains to Operational Management.
  • Background in customer service, contact centers, or related operational environments.

We offer a range of benefits to support your well-being and career development.



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