Senior Account Operations Specialist
6 days ago
Job Description
- Oversee the daily operations of merchant accounts to ensure seamless transactions and optimal performance.
- Analyze key performance metrics to identify areas for improvement and implement data-driven solutions.
- Collaborate with cross-functional teams to enhance the merchant experience and drive business growth.
- Provide comprehensive support and training to merchants on platform usage, addressing their queries and concerns in a timely manner.
- Proactively resolve issues and discrepancies, ensuring compliance with established processes and regulations.
- Conduct market research to stay abreast of industry trends and opportunities for process enhancements.
Requirements
- Educational Background: Bachelor's degree in Business, Finance, or related field.
- Experience Level: 2-4 years in merchant operations or relevant roles.
- Key Skills: Strong analytical, communication, and problem-solving skills.
- Responsibilities and Duties: Manage merchant accounts, optimize processes, and ensure regulatory compliance.
- Working Conditions: Office-based with potential remote flexibility; standard business hours.
- Essential Qualities and Traits: Detail-oriented, proactive, and able to thrive in a fast-paced environment.
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