Senior Account Operations Specialist

6 days ago


Mandaluyong City, National Capital Region, Philippines BeepXtra Philippines, Inc. Full time

Job Description

  • Oversee the daily operations of merchant accounts to ensure seamless transactions and optimal performance.
  • Analyze key performance metrics to identify areas for improvement and implement data-driven solutions.
  • Collaborate with cross-functional teams to enhance the merchant experience and drive business growth.
  • Provide comprehensive support and training to merchants on platform usage, addressing their queries and concerns in a timely manner.
  • Proactively resolve issues and discrepancies, ensuring compliance with established processes and regulations.
  • Conduct market research to stay abreast of industry trends and opportunities for process enhancements.

Requirements

  • Educational Background: Bachelor's degree in Business, Finance, or related field.
  • Experience Level: 2-4 years in merchant operations or relevant roles.
  • Key Skills: Strong analytical, communication, and problem-solving skills.
  • Responsibilities and Duties: Manage merchant accounts, optimize processes, and ensure regulatory compliance.
  • Working Conditions: Office-based with potential remote flexibility; standard business hours.
  • Essential Qualities and Traits: Detail-oriented, proactive, and able to thrive in a fast-paced environment.


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