Financial Services Associate

1 month ago


Quezon City, National Capital Region, Philippines NEKSJOB Full time
Job Summary:
We are seeking an experienced Customer Service Representative to join our team at NEKSJOB. This is a fantastic opportunity for individuals who enjoy providing exceptional customer service and have a passion for the financial industry.

In this role, you will be responsible for handling inbound and outbound voice support for Australian Financial Accounts and Credit Cards. Your primary goal will be to provide accurate and timely information to customers, resolve any discrepancies or issues, and inform them of available banking products and services that meet their needs.

Key Responsibilities:
- Obtain and process customer information required for the provision of services
- Answer customer enquiries and resolve problems or discrepancies concerning their accounts
- Inform customers of available banking products and services to address their needs

Requirements:
- 2nd year College completed or K-12 graduate
- At least 6 months of experience in a Credit Card/Banking or services role (BPO or non BPO)
- At least 1 year Call Center Experience

About Us:
NEKSJOB is a leading provider of financial services in Australia. We pride ourselves on delivering exceptional customer experiences and providing our employees with opportunities for growth and development.

Salary: $55,000 - $65,000 per annum
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