Senior Mobile Application Support Specialist

8 hours ago

Davao City, Davao, Philippines beBeeTechnical Full time $114,100 - $204,400
Mobile Development Specialist

US East

We are a fast-growing startup that is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. We ensure devices stay connected and data stays consistent, even without internet.

You will be the first line of defense for issues related to our iOS and Android SDKs, helping customers understand how to best integrate, configure, and optimize our platform in their apps. From debugging crashes and performance concerns to building internal tools and self-service resources, you will play a key role in shaping the developer experience at scale.

Key Responsibilities:
  • Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering and Product teams.
  • Serve as a technical expert and initial escalation point for our iOS and Android SDKs.
  • Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.
  • Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK.
  • Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical customer needs.
  • Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
  • Build tooling and automation to streamline mobile debugging and improve developer workflows.
  • Use AI and internal tools to create self-service support experiences for routine SDK-related issues.
  • Advocate for customer needs and help inform product improvements with real-world feedback.
Required Skills and Qualifications:
  • A strong track record of solving complex technical issues in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.
  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
  • Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.
  • Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.
Benefits:

Competitive salaries and meaningful equity opportunities. Benefits vary by region to ensure comprehensive coverage for all team members. This includes health, dental, vision, life, and disability insurance, plus a pension plan and flexible spending accounts in the US.

In other regions, we work with our global employer platform to offer equitable benefits and coverage. Regardless of location, everyone at our company can utilize flexible time off.

Equal Opportunity Employer:

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application processes. If you need assistance or an accommodation due to a disability, please let us know.

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