Healthcare Document Specialist
2 days ago
At the forefront of innovative solutions, we're seeking a meticulous and organized individual to join our core operations team as an Onboarding Associate.
About the RoleThis critical role involves reviewing and validating documents submitted by healthcare professionals who want to access our platform. The ideal candidate will ensure seamless onboarding experiences by accurately verifying credentials and compliance documents.
Key Responsibilities- Review and validate essential onboarding documents, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines.
- Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts, acting on real-time prioritization.
- Own and execute daily tasks, including document status updates, document mapping, resolving unread submissions, and handling special projects.
- Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency.
- Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows, communicating clearly via designated tools.
- Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making.
- Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals.
- Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service.
- Familiarity with U.S. healthcare documentation, including licenses, certifications, immunization records.
- A keen eye for detail, catching inconsistencies others might overlook.
- Confidence in making timely decisions, even in gray areas.
- Strong written communication skills and the ability to simplify complex topics.
- Highly organized and dependable, with a strong sense of ownership and urgency.
- Demonstrated success in fast-paced, remote work environments.
- Comfortable using tools like task management platforms and collaboration software.
- Ability to work independently while effectively collaborating with other teams.
- Experience with Quality Assurance (QA) work is a plus.
- Residing in the Asia-Pacific region.
- Wired internet connection with a minimum of 15 Mbps download speed.
- Minimum system specifications: RAM 12 GB (16 GB recommended).
- Quiet, professional home workspace.
- Noise-canceling headset and a stable internet/power backup setup.
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