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Inbound Call Center Manager

2 weeks ago

Manila, National Capital Region, Philippines Empower Full time
Expertise in Action

Elevate your expertise as a Lead Associate Client Services professional at Empower. You'll function as a knowledge leader in the inbound call center, providing immediate support during complex customer calls.

Your responsibilities will include:

  1. Developing and maintaining detailed knowledge of Empower's customer experience, product offerings, and processes.
  2. Providing peer mentoring, feedback, and non-supervisory coaching for representatives on complex matters.
  3. Addressing, researching, and resolving complex issues regarding our retail products.
  4. Collaborating with internal business partners to deliver a responsive client experience.