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Technical Support Specialist

1 week ago

Taguig, National Capital Region, Philippines Jocson College Full time

Jocson College is seeking a Technical Support Specialist to join our team. As a Customer/Technical Support Representative, you will be responsible for responding to customer issues in a timely and professional manner.

The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work independently and follow standard protocols.

Key responsibilities include resolving technical issues related to hardware and software, responding to customer inquiries, and proactively assisting customers to avoid or reduce problem occurrence.

We are committed to providing exceptional customer service and support, and we are looking for a skilled and dedicated individual to help us achieve this goal.

Responsibilities
  • Respond to customer issues in a timely and professional manner.
  • Resolve technical issues related to hardware and software.
  • Respond to customer inquiries regarding features, specifications, repairs on current and discontinued products, parts, and options.
  • Proactively assist customers to avoid or reduce problem occurrence.