Multilingual Technical Support Specialist

2 days ago


Taguig, National Capital Region, Philippines Schneider Electric Gruppe Full time
Job Overview
As a Multilingual Technical Support Specialist, you will play a vital role in supporting customers across the globe with their technical queries and issues. Your primary responsibility will be to provide exceptional customer service through various communication channels, including phone, email, and chat.

Your day-to-day tasks will include troubleshooting technical problems, providing product information, and escalating complex issues to senior engineers when necessary. You will also be required to maintain accurate records of customer interactions and contribute to the development of knowledge bases and training materials.

To succeed in this role, you must possess excellent communication skills, both written and verbal, as well as the ability to work effectively in a team environment. A strong background in technical support, preferably with a bachelor's degree in electronics or computer science, is essential for this position.

We are committed to promoting a diverse and inclusive workplace culture where our employees feel valued and empowered to grow. As a member of our team, you can expect competitive compensation and benefits packages, opportunities for professional development, and a chance to work with a global leader in the energy management industry.

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