Administrative Coordinator for Customer Experience

2 weeks ago


Manila, National Capital Region, Philippines Phoenix Publishing House Inc. Full time

Job Summary:

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The Administrative Coordinator for Customer Experience is a key player responsible for effective communication with developers, overseeing progress monitors, managing financial processes, maintaining calendars, and organizing events. The incumbent aims to enhance program quality, boost efficiency, and contribute to overall success.

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Main Responsibilities:

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  • Facilitate communication regarding content-related concerns among content developers and accounts management teams.">
  • Serve as a communication liaison for emerging programs, managing inquiries and directing communications appropriately. Monitor group chats for clients on Viber and/or Messenger, addressing queries in the absence of Progress Monitors.">
  • Organize and coordinate meetings, including scheduling, preparing agendas, and taking meeting minutes as required. Participate in meetings and training sessions with internal and external stakeholders, serving as the company's representative to ensure all aspects are in order.">
  • Conduct emerging program demos on an as-needed basis. Assist accounts management teams in addressing concerns during table discussions nation-wide.">
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Key Skills and Qualifications:

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  • Three or more years of experience as Admin/Office Support Staff.">
  • Bachelor's Degree in any Business Related Courses, or a related field">
  • Strong interpersonal and communication skills for positive interactions with customers, colleagues, and departments.">
  • Highly organized, detail-oriented, and proactive in problem-solving to ensure an efficient customer experience.">
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint), Canva, and G Suite (Drive, Slides, Docs, Sheets) for report creation and data management.">


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