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Customer Service Representative with Insurance Background

4 weeks ago

Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full time
Nityo Infotech Philippines Job Opportunity

We are seeking a highly skilled and experienced CSR / Admin Support Specialist to join our team. The ideal candidate will have a background in insurance and a strong understanding of customer service principles.

Key Responsibilities:
  • Provide exceptional customer service to members, responding to their inquiries and concerns in a timely and professional manner.
  • Assess and screen coverage or non-coverage availments, ensuring quick response or resolution of cases.
  • Document all captured transactions in the call management system.
  • Respond to availment queries and complaints, escalating them to the relevant departments or units as needed.
Requirements:
  • Bachelor's degree in a relevant field or equivalent work experience.
  • At least 2 years of relevant experience in customer service and/or administrative roles.
  • Background or experience in an insurance company or an outsourcing company doing life and/or health insurance operations is an advantage.
  • Proficient computer skills, including MS Office (Word, Excel, PowerPoint).
  • Willingness to report on-site and/or assigned location, daily.
  • Open to working in different shifts, as defined by Client requirement (APAC, EMEA, North America).
What We Offer:
  • Competitive salary up to 25,000 + complete benefits.
  • Opportunity to work with a reputable company in the Philippines.