Operations Director
2 weeks ago
We are a leading international company with a commitment to excellence in our operations. We are currently seeking a highly skilled Operations Manager to join our team.
Salary and BenefitsThe salary for this position is estimated to be around $60,000 - $80,000 per year, depending on experience. Our company offers a range of benefits including comprehensive health insurance, retirement savings plan, and paid time off.
Job DescriptionAs an Operations Manager at Cobden & Carter International, you will be responsible for managing escalated transactions from clients, customers, and team members. You will also be required to review, plan, and update leave requests from all levels, as well as update team members on process and policy changes rolled out by the client.
You will participate in organizing weekly meetings on project updates and complete reporting such as Operations Health Check, EWS Process & its Analysis. Additionally, you will be able to compute profit and loss of the project, address and manage attrition consistently, and discuss ways to improve with operations.
You will always seek ways to have discussions on probationary scorecards, operational policies, setting of expectations, and other areas for further improvements. Finally, you will prepare, develop, and present project performances to clients.
Required Skills and Qualifications- Education: Graduate of any 4-year course
- Work Experience: At least 3 years of work experience in the same or related role
- Preferred Qualifications: Exposure in the multinational BPO/Call Center industry, Six Sigma Certification, Technical Software Account, handling multiple support channels, backlogs management, tech support background as an operations manager, international airline account, and experience in launching an account.
This position is located in Pasig, and we offer a shifting schedule.
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