Debt Recovery Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeRecovery Full time ₱40,000 - ₱80,000
Job Summary:

We are seeking a highly skilled and detail-oriented individual to join our team as a Debt Recovery Specialist. The ideal candidate must have strong communication skills, experience using financial software, and the ability to professionally handle collections calls.

The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data in financial software, and take appropriate actions to reduce delinquent accounts.

Key Responsibilities:
  • Contact customers from a provided list to collect overdue payments and update payment statuses
  • Maintain accurate records of all customer interactions, including contact dates and results
  • Analyze AR data in financial software to identify overdue accounts and prioritize follow-ups
  • Record collection efforts in a spreadsheet as per guidelines
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments
  • Refer customers for service disconnection when necessary, following protocols
  • Work closely with the finance team to report progress and issues
Requirements:
  • Proficiency in financial software (experience in managing AR reports and recording transactions)
  • Excellent spoken and written English skills for professional communication
  • Experience in collections, customer service, or accounts receivable is a plus
  • Strong negotiation skills with the ability to handle difficult conversations professionally
  • Detail-oriented and able to accurately document customer interactions
  • Ability to work independently while following policies and collection guidelines

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