Healthcare Insurance Authorization Manager

5 days ago


Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time
Senior Team Lead - US Healthcare Authorization

We are seeking an experienced Senior Team Lead to lead our US Healthcare team and drive process improvements. As a key member of our leadership team, you will conduct training and coaching, analyzing productivity metrics and reporting to stakeholders.

Key Responsibilities:
  • Lead daily operations and optimize processes for maximum efficiency
  • Conduct comprehensive training and coaching programs for agents
  • Analyze and report on KPIs such as productivity, attendance, and compliance
  • Provide regular updates to clients on significant program activities, issues, and concerns
Requirements:
  • At least 1 year of experience as a BPO Team Lead in US Healthcare Insurance (Authorizations)
  • Experience working in a dynamic and fast-paced environment
  • Strong analytical and problem-solving skills, with ability to think critically and outside the box
  • Excellent verbal and written communication skills, with proficiency in MS Excel


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