Wellbeing Specialist

The Wellbeing Specialist plays a vital role in supporting employee mental health and wellbeing within the workplace.

• Individual Wellbeing Sessions
  • Conduct regular 1:1 wellbeing sessions to provide timely support for urgent wellbeing needs.
  • Incorporate stress-reduction techniques, coping strategies, and decision-making skills into sessions.
• Group Sessions
  • Facilitate group sessions focusing on peer support in a safe space to foster healthy working relationships and social connection.
  • Tailor sessions based on team dynamics, feedback from managers, or insights gained by the wellbeing team.
• Training & Development
  • Deliver training sessions including well-being and resiliency training, and annual refresher training.
  • Ensure all training is delivered within prescribed timeframes and formats provided by the organization.
• Observation & Support
  • Conduct daily floor walks to observe team interactions and employee demeanor for signs of distress.
  • Provide discreet and proactive intervention as necessary.
• Monitoring & Communication
  • Actively monitor and respond to direct communications from individuals across designated platforms.
  • Maintain a professional, supportive, and timely response protocol.
• Documentation & Data Entry
  • Accurately record attendance and aggregate trends/topics in the organization's system of record.
  • Enter session insights using the organization's wellbeing tool in alignment with privacy and data protection policies.
• Wellbeing Insights & Reporting
  • Summarize trends and insights from sessions during floor walks using the organization's reporting tools.
  • Contribute to regular team updates and meetings with relevant aggregated themes emerging from individual and group sessions.
• Scheduling & Availability
  • Block time for wellbeing sessions, floor walks, and proactive engagement activities in alignment with shift schedules.
  • Remain available and responsive for unscheduled support and crisis interventions as needed.