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Dispute Management Analyst

3 weeks ago

Manila, National Capital Region, Philippines TENERITY PHILIPPINES CORP. Full time
Job Description

Tenerity Philippines Corporation is seeking a highly skilled Payment Operations Reports Analyst to join our team. The successful candidate will be responsible for tracking, monitoring, and analyzing all pre- and post-billing activities and associated data.

Key Responsibilities:
  • Identify and flag unexpected behavior in pre- and post-billing activities.
  • Manage dispute management processes, including fraud, chargebacks, and rapid dispute resolution.
  • Analyze data from various sources to identify trends and issues.
  • Present findings to senior management, highlighting areas of concern and quantifying their impact.

Requirements:
A minimum of 2 years' experience in multiple business processes and reports is required. Additionally, the ideal candidate should have basic knowledge of VISA and Mastercard dispute monitoring programs and ratios. The ability to work under pressure and adapt to new challenges is essential.

We offer a competitive compensation package and opportunities for professional growth and development.