Customer Service Representative for Accommodation Bookings

2 days ago


Baguio City, Cordillera, Philippines Neksjob Full time

Neksjob Job Overview

We are seeking a highly skilled and customer-focused Reservation/Lodging Call Center Agent to join our team at Neksjob.

Key Responsibilities:

  • To provide exceptional customer service to guests, ensuring their stay is smooth and enjoyable.
  • To assist guests with booking accommodations, handle reservations, check-ins, and check-outs.
  • To provide information about amenities, services, and local attractions.
  • To address any inquiries or concerns guests may have during their stay.

Requirements:

Qualifications:

  • A Secondary High School Graduate degree.
  • A CEFR level of B2.
  • An understanding of the Segment Reference:
    • Starter: No experience at all.
    • Adapter: With experience but not related to BPO.
    • Expo Gen 1: With Customer Service Experience (5 months below).
    • Expo Gen 1: With Customer Service Experience (6-12 months).
    • Expo Gen 1: With Customer Service Experience (13-24 months).
    • Expo Gen 1: With Customer Service Experience (25-48 months).
    • Expo Gen 1: With Customer Service Experience (49 months above).
    • Expo Tech Expro 2: With Technical Support Experience (6-12 months).
    • Expo Tech Expro 3: With Technical Support Experience (13-24 months).
    • Expo Tech Expro 4: With Technical Support Experience (24-48 months).

About You:

You will be an expert in providing a positive guest experience, addressing any inquiries or concerns that may arise during a guest's stay. Your goal is to ensure that every guest feels valued and supported throughout their time with us.



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